Add your Office 365 email address using Microsoft Outlook 2016 to your Windows computer. Office 365 (Outlook 2016 for Windows) - Add Shared Mailboxes in Outlook 2016 1. In Outlook 2016, click Mail in the bottom-left corner of the window (if necessary). Right-click your account name (i.e., email address) in the folders pane on the left side. Click the Advanced button in the.
I recently upgraded to Office 2016 from Office 2013 and the Exchange account wouldn't work. I deleted it from my profile and went to add it back. However, under 'Add Account' there is not an option to set up an Exchange account.
There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server service option is missing.
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Why is it missing and how do I add my Exchange account to my profile? This is the new Outlook 2016 dialog for manually adding an account. Tools Microsoft Support and Recovery Assistant is a new tool that helps users troubleshoot and fix issues with various Office 365 apps and services. The app diagnoses common Outlook issues like account setup, connectivity issues, password issues, or Outlook stops responding or crashes. To identify the root cause of these issues, the app runs checks such as: Checks licenses, Verify users' credentials and that Office 365 servers are reachable, Checks for updates to Outlook clients, Checks authentication, Network checks, Protocol checks The Priasoft AutoDiscover Testing Tool is a great free utility for testing and reviewing AutoDiscover for both Office 365 and Exchange On Premise. Using our solution you have full control to test responses as different versions of Outlook, without Outlook required to be installed!
Extremely helpful when you have a mix of Outlook clients you are supporting in your environment. If you are upgrading from Outlook 2013 and your Exchange account wasn't moved to the new profile, you might be able to restore the old profile. This method does not work 100% of the time, but it takes only minutes to try. I recommend deleting any Outlook 2016 profiles of the same name or renaming the profile before adding this key to the Outlook 2016 profiles. Right click on the Start button and choose Run.
Type regedit in the Open field and click Ok. Browse to HKEYCURRENTUSER SOFTWARE Microsoft Office 15.0 Outlook Profiles. Right click on your profile key and choose Export.
Find the.reg file you just exported (default location is in Documents). Right click and choose Edit to open it in Notepad. Go to Edit, Replace or press Ctrl + H.
Find 15.0 and replace with 16.0. Find and Replace the profile name if desired. Save and close. Double click to run and add it to Outlook 2016's Profiles. If this is the only profile you have, open Outlook. Otherwise, go to Control panel, find Mail and set Outlook to ask which profile or set this profile as the default. Do not disable MAPI over HTTPS if you are using Office 365 Exchange Online.
If your Exchange Server does not have MAPI over HTTP enabled, you'll need to set a registry key to disable MAPI over HTTP. This will cause Outlook 2016 to fall back to RPC over HTTP.
HKEYCURRENTUSER Software Microsoft Exchange DWORD: MapiHttpDisabled Value: 1 If you don't want to edit the registry, you can use this ready-to-use registry file. After the account is automatically configured in Outlook, the connection tab is missing.
It's not needed when you use MAPI over HTTP as Outlook 'talks' to the Exchange server over HTTPS. Autodiscover is slow If Outlook is slow finding the autodiscover records, you may need to tell Outlook to exclude the root domain or other records. HKEYCURRENTUSER SOFTWARE Microsoft Office 16.0 Outlook AutoDiscover DWORD: ExcludeHttpsRootDomain Value: 1 The other records you can exclude, also under the Autodiscover key are as follows. Use a value of 1 to enable, delete the key if you no longer want to exclude these checks. DWORD: ExcludeScpLookup DWORD: ExcludeHttpsAutoDiscoverDomain DWORD: ExcludeHttpRedirect DWORD: ExcludeSrvRecord Create a local Autodiscover.XML File If your company doesn't publish autodiscover in DNS, you can try creating an XML file. Paste this into notepad and save as autodiscover.xml.
Don't forget to change the domain in redirecturl. Email redirectUrl https://autodiscover.domain.com/autodiscover/autodiscover.xml. Next, edit the registry to add an autodiscover reference: HKEYCURRENTUSER SOFTWARE Microsoft Office 16.0 Outlook AutoDiscover REGSZ: domain.com Value: C: path to autodiscover.xml Now try adding your account to your Outlook profile using Auto Account Setup, entering your name, email address and password. If the Exchange server is properly configured, your account will be configured in Outlook automatically. Note: you'll get a redirect warning and may need to supply your username and password twice. If the Exchange server is not properly configured, you'll need to create an autodiscover.xml containing all of your account information. If you have access to a computer with Outlook 2013 or older, you may be able to use the autodiscover file it used.
Type or paste%localappdata% microsoft outlook in the address bar of Windows Explorer to open Explorer to the folder where the autodiscover file is stored. It will be named something like this: 9a2b291a2545a44e9fa74ac13aad98c2 - Autodiscover.xml. Copy it the folder you entered in the registry, delete the previously created autodiscover file and rename the copy to autodiscover.xml.
A for my Office 365 account is here. You can try editing this XML but will need your LegacyDSN. If this doesn't work, your administrator will need to properly configure the server. I cannot get the 'more choices' or the 'use another account' when setting up Outlook 2016 on a domain with a Windows 10 Pro notebook.
It just asks for '[email protected] and password. How do I get the prompt to 'use another account' or 'more choices'?
I am connecting to an Exchange 2010 server. DNS is good, autodiscover is good (at least it passes on testing remotely) Outlookanywhere is enabled, EWS in IIS is enabled for Windows Authentication.
I can't seem to find any answers searching for the prompt. It the prompt would allow me to use DOMAIN username then I know it would work. Thank you so very much! This page was priceless. Worked all day yesterday on one of our remote employee's laptop (Dell Latitude 5220 running 32-bit Windows 7 Pro), trying to recreate her Outlook account with Office 365 Outlook 2016 and our corporate (SavvisDirect) hosted Exchange server 2010. Kept getting an EAS error, endless password request loop, etc.
Made the 'ExcludeHttpsRootDomain' registry entry yesterday without success. Expecting continued fruitless efforts today. However, landed on this page and downloaded the Microsoft Support and Recovery Assistant for Office 365 program linked above on the laptop, and after a few minutes it had the employee's account properly configured! Literally astonishing. Would recommend folks having this problem start by using the program noted above, May help you to avoid a lot of registry work. Thanks again, Diane! Having an issue getting 2 Office 365 email profiles working on one Windows 10 PC with Outlook 2016.
Setup the first profile / email account successfully when the newly installed Outlook 2016 first started up, account synced perfectly. Then went to Control Panel, Mail (Microsoft Outlook 2016) (32 bit) to add the second profile but have had no luck getting autodiscover to find the account. I've tried all the registry fixes including successfully setting up the second account on a PC with Outlook 2013 and then copying the autodiscover.xml file created to the uncooperative PC and editing the registry to point to it. Any suggestions?
I just wanted to thank you for this page. It's the only one out of 30 or so I tried that assisted me with my Outlook 2016 vs Exchange 2010 mail profile setup crash. Autodiscovery was more than slow, it unfailingly crashed with a 'Windows Common Shell dll not working' message. Spurred on by your info, I finally pinned it down to our local internet proxy settings. Adding autodiscover.ourdomain.com to our proxy server exceptions list solved this problem. This hadn't been previously necessary for Office 2003, 2007, 2010 or 2013 on our domain. Hi Diane, I recently purchased a godaddy package and it included MS365.
I created a new email and deleted 2 emails.1 was aol.com which is my main email, but I never used/read email from outlook application so we deleted aol. I had no idea doing that would delete my entire on the computer only outlook. My email of course has repopulated, but I can't find my contacts which i desperately need. I hope I didn't delete everything and it is hiding somewhere on my computer.
I have 2013 outlook and run WIN10. I've used online software recovery and they said the file was corrupted.
Thank you in advance for your help. In my outlook file there are many files including ost, pst, bak, bitrecover.pst. Bak file is 6million kb. I went to kernel and also used another company which did free trial and they said if my calendar/contacts weren't in there.they were corrupted and they couldn't recover them with their software but maybe someone else could. I don't remember which company I used that recovered some of them which is why I think they're in my computer somewhere. I am on disability and have memory issues so it's critical to retrieve my contacts. I did a system restore a few days earlier than when this happened on the 30th on October, but that didn't help.
I called MS and they remoted in and told me the MS store could help as they had tools and all I needed was to bring my thumb drive in. That was incorrect information. They couldn't help without my hard drive.So appreciate any help you can pass on.
Thanks, Diane! Sorry I missed this earlier.
My experience on this: 'I went to kernel and also used another company which did free trial and they said if my calendar/contacts weren't in there.they were corrupted and they couldn't recover them with their software but maybe someone else could.' Is that is they can't recover the missing folders, they either weren't in that data file or cannot be recovered. I don't remember which company I used that recovered some of them which is why I think they're in my computer somewhere. I am on disability and have memory issues so it's critical to retrieve my contacts. If they were recovered, they'd be in a pst file. On the ms store, i'd be surprised if they could help, even with the disk drive. They don't know Outlook all that well.
'This is the new Outlook 2016 dialog for manually adding an account' Microsoft is constantly working to make your pages outdated within months;-). In our case (v 1708 with O365 Business qtr) it doesn't even show the selection of account types on first attempt, it just asked for the email address. In the next step it made the wrong choice: it went to accounts.google.com. That's where our MX-record pointed to until we changed the DNS settings for Office 365 a week ago.
The O365 Admin panel said we passed all DNS tests. With a manual selection of the account type we got it working. But when using Outlook, users got pop-ups from Windows security to enter their password all the time, and it wouldn't accept the correct password. The ExcludeHttpsRootDomain setting you mentioned above cured all this. The connectivity analyzer for Office 365 Outlook autodiscovery stills says 'The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.' For our domain.
But as long as our Outlook works, we're happy.
Kindly follow these steps below to re-enable your Inactive or Disabled Add-in:. Click on the File tab in the upper-left corner of the main Outlook window. Click Options and select Add-ins. The list of add-ins is separated into three sections - Active, Inactive and Disabled. Note: If the add-in is not listed in any of the three sections, reinstall the add-in and restart Outlook. If the add-in is listed in the Inactive section, enable inactive add-in.
If the add-in is listed in the Disabled section, enable disabled add-in. To Enable Inactive Add-in:.
If the add-in is listed as Inactive, make sure that COM Add-ins is selected in the Manage drop-down. After doing so, click Go. Check the box next to the Add-in and click OK.
Close Outlook, wait for 5 seconds, then start it again. To Enable Disabled Add-in:. Select Disabled Items in the drop-down.
Select the Add-in which you would like to enable and click Enable. Close Outlook, wait for 5 seconds, then start it again. Let us know if the methods above resolved your issue.
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